:root{--bg:#f4f1ea;--ink:#1f2a24;--muted:#6b7570;--line:#e3ddd0;--card:#fffdf8;--green:#2f7d5b;--open:#2f6f9f;--prog:#c98a1b;--stuck:#c4512f;--red:#d23b2b}*{box-sizing:border-box}body,html{margin:0;background:var(--bg);color:var(--ink);font-family:Heebo,system-ui,sans-serif}button{font:inherit;cursor:pointer}.loading{padding:80px;text-align:center;color:var(--muted)}.page{max-width:1500px;margin:0 auto;padding:28px 24px 40px}.top{display:flex;justify-content:space-between;align-items:flex-end;gap:24px;flex-wrap:wrap}.eyebrow{font-size:13px;letter-spacing:.04em;color:var(--green);font-weight:700}h1{margin:2px 0 4px;font-size:32px;font-weight:800}.sub{color:var(--muted);font-size:14px;display:flex;align-items:center;gap:8px}.dot{width:9px;height:9px;border-radius:50%;background:#34c27a;box-shadow:0 0 0 0 #34c27a88;animation:pulse 2s infinite;display:inline-block}.dot.off{background:#bbb;animation:none}@keyframes pulse{0%{box-shadow:0 0 0 0 #34c27a88}70%{box-shadow:0 0 0 8px #34c27a00}to{box-shadow:0 0 0 0 #34c27a00}}.kpis{display:flex;gap:10px;flex-wrap:wrap}.kpi{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:10px 16px;min-width:84px;text-align:center}.kpi b{display:block;font-size:26px;line-height:1.1}.kpi span{font-size:13px;color:var(--muted)}.k-open b{color:var(--open)}.k-in_progress b{color:var(--prog)}.k-closed b{color:var(--green)}.k-stuck b{color:var(--stuck)}.k-urgent b{color:var(--muted)}.k-urgent.hot{background:#fdecea;border-color:#f3c3bd}.k-urgent.hot b{color:var(--red)}.team{display:flex;gap:8px;flex-wrap:wrap;margin:18px 0 20px}.member{background:var(--card);border:1px solid var(--line);border-radius:999px;padding:5px 12px;font-size:14px;display:inline-flex;align-items:center;gap:6px}.member small{color:var(--muted)}.member i{width:8px;height:8px;border-radius:50%;background:#c9c3b6}.member i.on{background:#34c27a}.cols{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:16px;gap:16px;align-items:start}@media (max-width:1000px){.cols{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:620px){.cols{grid-template-columns:1fr}h1{font-size:26px}}.col{background:#ebe6db;border-radius:18px;padding:12px;min-height:200px}.col h2{font-size:16px;margin:4px 6px 12px;display:flex;align-items:center;gap:6px}.col h2 span{-webkit-margin-start:auto;margin-inline-start:auto;background:var(--card);border-radius:999px;padding:1px 10px;font-size:13px}.c-open h2{color:var(--open)}.c-in_progress h2{color:var(--prog)}.c-closed h2{color:var(--green)}.c-stuck h2{color:var(--stuck)}.empty{color:var(--muted);font-size:14px;text-align:center;padding:24px 0}.card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:12px 14px;margin-bottom:10px;box-shadow:0 1px 2px #0000000a;transition:box-shadow .3s}.card.urgent{border-color:#f0b4ac;box-shadow:inset 4px 0 0 var(--red),0 1px 2px #0000000a}.card.flash{animation:flash 2.4s ease-out}@keyframes flash{0%{background:#fff2c2;transform:scale(1.02)}to{background:var(--card);transform:scale(1)}}.c-closed .card{opacity:.82}.row{display:flex;align-items:center;gap:6px;font-size:12px}.num{font-weight:800;color:var(--muted)}.badge.red{background:#fdecea;color:var(--red);font-weight:700}.badge.red,.chip{border-radius:6px;padding:1px 6px}.chip{background:#eef1ec;color:#4b5a52}.time{-webkit-margin-start:auto;margin-inline-start:auto;color:var(--muted)}.room{font-size:20px;font-weight:800;margin-top:6px}.issue{font-size:15px;margin-top:1px}.who{margin-top:8px;font-size:14px;font-weight:500}.who.wait{color:var(--open)}.reason{margin-top:8px;background:#fbeee8;color:#8a3a22;border-radius:8px;padding:6px 9px;font-size:13px}.declines{list-style:none;margin:6px 0 0;padding:0;font-size:13px;color:var(--muted)}.thumbs{display:flex;gap:6px;margin-top:8px;flex-wrap:wrap}.thumbs img{width:76px;height:76px;object-fit:cover;border-radius:10px;border:1px solid var(--line);cursor:zoom-in}.voice{margin-top:8px}.voice audio{width:100%;height:34px}.note,.tr{font-size:13px;color:#3e4a44;margin-top:4px;background:#f3f0e8;border-radius:8px;padding:5px 8px}.log{margin-top:8px;font-size:12px;color:var(--muted)}.log summary{cursor:pointer}.log ol{margin:6px 0 0;-webkit-padding-start:18px;padding-inline-start:18px}.log time{font-feature-settings:"tnum";font-variant-numeric:tabular-nums;-webkit-margin-end:4px;margin-inline-end:4px}.actions{display:flex;gap:6px;margin-top:10px;flex-wrap:wrap}.actions button{border:1px solid var(--line);background:#fff;border-radius:8px;padding:4px 10px;font-size:13px}.actions button:hover{background:#f6f3ec}footer{margin-top:30px;text-align:center}.reset{background:none;border:none;color:var(--muted);font-size:13px;text-decoration:underline}.zoom{position:fixed;inset:0;background:#000c;display:grid;place-items:center;z-index:10;cursor:zoom-out}.zoom img{max-width:92vw;max-height:92vh;border-radius:12px}